Match Heist Crashes, Will Not Open or Will Not Load
Crashes are usually memory or an old build; a stuck loading screen is usually the connection. The fixes for each, in order of effort.
A game that closes unexpectedly is usually short of memory or running an old build. A game that sits on the loading screen is usually failing to reach our servers. Find your symptom below and work down the list in order: most problems stop at step two or three.
If the game crashes or closes
Update Match Heist
Open the App Store or Play Store and check for an update. Crash fixes ship in updates, and an old build can crash against current server data.
Close other apps
Match Heist renders in 3D and needs memory. Close background apps, especially browsers, video and camera apps, and try again.
Restart your device
A full restart clears memory that closing apps alone does not.
Free up storage
A device with almost no free storage cannot write save data and can crash on launch. Clear a gigabyte if you can.
Update your operating system
Install any pending iOS or Android update, then relaunch the game.
Reinstall as a last resort
Open the game online at least once first so your progress syncs, then delete and reinstall. Sign in to the same platform account afterwards.
If it will not load or freezes on a screen
Match Heist contacts our servers on launch for events, leaderboards and your cloud save. If that call cannot complete, the loading screen waits, politely and indefinitely.
Test your connection
Load any web page on the same device. A connection that is on but not passing traffic, such as a café Wi-Fi login page, will hang the game.
Switch networks
Move between Wi-Fi and mobile data. Some networks block game traffic.
Turn off a VPN
VPNs and ad-blocking DNS services can block the calls the game needs on launch.
Force close and reopen
Swipe the app away completely, then reopen it rather than resuming it.
Check for an update
A partly applied update can leave the app unable to start cleanly. Install any pending update.
What to send support
- Your device model and OS version.
- Whether it crashes on launch, during a level (and which level) or freezes on a screen (and which one).
- Whether it happens on both Wi-Fi and mobile data.
- Roughly when it started, and whether an app or OS update came just before.
Send those details to support and we will investigate.
Frequently asked questions
Will reinstalling lose my progress?
Not if your progress has synced. Open the game online before uninstalling, and sign in with the same Game Center or Google Play Games account afterwards.
Can I play Match Heist offline?
Ordinary levels are playable without a connection. Events, leaderboards and cloud saving need one, and the game syncs your progress the next time you are online.
Get Match Heist
Match Heist, the 3D car match puzzle, is free on iOS and Android.
Still need a hand?
Reach our team right from the game — Settings (the gear icon on the home screen) → Support — or see the other ways to contact us.