Saving Your Progress, Playing on Two Devices and Changing Phones

Match Heist backs up your level progress, rewards and purchases through your platform account: Game Center on iPhone and iPad, Google Play Games on Android. Stay signed in, open the game online now and then, and you can reinstall, add a tablet or change phones without losing your place. The one thing it cannot do is move a save between iOS and Android.

Make sure your progress is backed up

1. 1

   Sign in to your platform account

   On iPhone or iPad, check you are signed in to Game Center in your device settings. On Android, sign in to Google Play Games. This is the account your save is tied to.

2. 2

   Open Match Heist while connected

   Launch the game with an internet connection so it can sync your latest progress. Long stretches of offline play delay the sync.

3. 3

   Note your level number

   It is the quickest way to verify a restored save later, and the most useful detail to give support if something goes wrong.

Playing on more than one device

A phone and a tablet can share one game as long as both are signed in to the same platform account. If the two show different levels, open the game online on the device that is further ahead and leave it on the main screen for a moment so it pushes its save up. Then open the other device, online and on the same account, and it should pull the newer save down.

One device holds one save at a time, so two people sharing a tablet need separate devices or separate platform accounts. Saves on two different accounts cannot be merged.

Moving to a new phone

1. 1

   On the old phone, sync first

   Connect to Wi-Fi, open Match Heist, let it reach the main screen, and write down your level number.

2. 2

   On the new phone, use the same account

   Sign in with the same Apple ID or Google account you used before. This is the part that carries your progress and your purchases.

3. 3

   Install and open the game online

   Download Match Heist fresh, give it a moment on first launch to pull down your save, then check the level number matches.

If the level number does not match after a move, stop playing on the new device. Playing on can overwrite the save you want back. Contact support straight away with both level numbers and the platform each device uses.