💳 Purchases & Billing5 min readPublished August 16, 2026Updated October 30, 2026

Purchases, Payments and Refunds

Most missing purchases arrive after a restart. If yours has not, here is what to check, how to change your payment method, and how refunds work.

Every Match Heist purchase is processed by Apple or Google and then delivered into your game. A missing purchase usually turns up after you fully close and reopen the game online. Payment methods and refunds are handled in your store account, not in the game, and we can help with the details either way.

A purchase did not arrive

Close and reopen the game
Fully close Match Heist, not just switch away from it, and reopen it with an internet connection. Most pending purchases deliver at this point.
Check the charge actually went through
Look for the receipt email from Apple or Google. A purchase that failed at the store will not have one, and no charge means nothing to deliver.
Confirm the right account
A purchase made under a different Apple ID or Google account will not appear in a game signed in to another one.
Give the store a little time
Card verifications can hold a purchase for a short period. If everything above checks out, wait a while before escalating.

Still missing? Send support the order or receipt number from the confirmation email, the date and time and what it was for, your device and platform (for example, iPhone 14 on iOS) and the level you are on. We will trace the transaction and deliver what is owed.

Updating your payment method

Google Play (Android): open the Play Store, tap your profile picture, then Payments & subscriptions and Payment methods. Add a new card, or tap More payment settings to edit an existing one.
App Store (iPhone and iPad): open Settings, tap your name, then Payment & Shipping, sign in if asked, and add, edit or remove a method.

NoteBrightpoint Studios never sees or stores your card details. If anyone asks you for payment information in a game chat, on social media or by email, it is not us.

Requesting a refund

Because Apple and Google take the payment, refunds are requested through them. We cannot refund a store transaction directly, but we can help you with the details and make sure your game is put right.

App Store: use Apple’s “Report a Problem” page and sign in with the Apple ID that made the purchase.
Google Play: open your Play Store order history and use the refund request option on the order.

If a purchase was not authorised

Report it to the store first
Raise an unauthorised charge with Apple or Google straight away. They hold the transaction and the payment method.
Turn on purchase protection
Enable Screen Time purchase restrictions on iOS, or purchase authentication in Google Play, so a password is needed every time.
Tell us too
Send the receipt details to support so we can make a note against your game while the store processes the request.

ImportantRefunded purchases have their in-game items removed. If a refund goes through, expect the coins, power-ups or ad-free status it paid for to be withdrawn.

Frequently asked questions

I was charged twice for the same item. What now?

Send both receipt numbers to support. Duplicate charges are refunded through the store that took the payment, Apple or Google, and we will help you raise it.

My purchase keeps failing. Is it the game?

Failed purchases are almost always declined at the store: an expired card, an unverified new payment method or a regional restriction. Updating the payment method resolves most of them.

How do I stop my child making purchases?

On iOS, use Screen Time, then Content & Privacy Restrictions, to require a password for purchases. On Android, open Play Store settings and turn on authentication for every purchase.

Get Match Heist

Match Heist, the 3D car match puzzle, is free on iOS and Android.